Telecom Expense Management made easy.

Company Profile

FocusONE was founded in 2003 due to owner, Joe Potts, growing frustration dealing with telecom vendors. As someone with a background in technology and a knack for understanding and improving business processes, he saw an opportunity to help other business owners in the rapidly changing area of telecom. The structure of FocusONE was established to accomplish the following:

  • Make telecom easy, requiring minimal client involvement
  • Become single point of contact for all telecom support needs including repair/help desk, MACD (Moves, Adds, Changes and Disconnects), and billing
  • Become an extension of our clients IT and AP functions (bridging the gap)
  • Provide highly responsive support as carriers’ service levels continued to decline.
  • Act as auditors for all monthly invoices and advocates for billing accuracy and service-support
  • Simplify, automate, and consolidate payables processing
  • Guarantee hard-dollar savings from re-pricing, reduction, and/or elimination of telecom expenses

Since 2003, FocusONE has been providing telecom expense management services to a diverse client base. Our teams of experts have one goal: Save you money. Our solution is built around the specific needs of each client. We are a true 'outsourced' solution designed to eliminate the hassle and confusion of dealing with multiple telecom vendors servicing the telecom needs of your multiple locations and employees. Whatever challenges your business is facing whether it is wireless management, inventory documentation, cost reduction initiatives, technology migrations, rapid growth, site consolidations, or simply processing hundreds of invoices timely and accurately, FocusONE is here to help. We make it simple.

ABOUT

Your people were terrific and helped get everything up and running great. They were very pleasant, responsive and definitely efficient. Thanks!

— Anne-Michele O. - Nashville, TN